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Returns

We hope you love what you ordered but if something isn't quite right, let us know! Please call us for an RMA Number and return instructions to help expedite the process (800-716-9382).

Please note our returns policy: Returns must be in *NEW* condition and contain all original packaging, packaging inserts, and instruction manuals. For customer safety reasons, sealed items that have had the seal broken are not eligible for return or exchange. Any items that have been used, worn, washed, or otherwise compromised cannot be refunded.

Returned items will be refunded the item cost minus our shipping and handling costs and up to 20% restock fee.

NON-RETURNABLE ITEMS (for safety reasons):

- Topical analgesics (to protect all customers from contamination and possible tampering)
- Used or worn braces or supports
- Used or worn cast covers
- Crutches
- Opened Mouth Guards
- Elasto-Gel products