We hope you love what you ordered but if something isn't quite right, and you want help choosing a different item, please give us a call at 800-716-9382.
Please return the item to the following address (please be sure to also include your order number on the outside of the package):
Ithaca Sports Returns
950 Danby Rd
Ithaca, NY 14850
You do not have to call ahead to return your order but please make note the items below that are not allowed to be returned. We are not responsible for items returned that are on the excluded list below.
Returns must be in *NEW* condition and contain all original packaging, packaging inserts, and instruction manuals. For customer safety reasons, sealed items that have had the seal broken are not eligible for return or exchange. Any items that have been used, worn, washed, or otherwise compromised cannot be refunded.
Returned items will be refunded the item cost minus our shipping and handling costs and up to 20% restock fee.
NON-RETURNABLE ITEMS (for safety reasons):
- Topical analgesics (to protect all customers from contamination and possible tampering)
- Used or worn braces or supports
- Used or worn cast covers
- Opened Mouth Guards
- Elasto-Gel products